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“They
helped us execute on a key component of our global strategy,”
says Chris. “With Workshift, we have gained a specialization
which is making us more competitive in the marketplace.
Chris
Greenwood
MKI Travel & Conference Management |
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Many
businesses, regardless of industry, can agree on one simple
fact: having a help desk is critical today if you rely
on computers and software. Yet, most organizations cannot
afford the cost of maintaining an effective internal help
desk. That’s where Workshift Systems Corporation comes to the rescue.
| At
the Alzheimer Society of Ottawa, Office Manager
Karen Gilliss says that having access to Workshift Systems Corporation’s
on-call service offering is the best way she can
think of to provide top quality customer service
for her internal customers. |
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Karen
Gilliss
Office Manager, Alzheimer
Society of Ottawa |
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Workshift Systems Corporation’s certified technicians can take care
of the IT problem resolution process for you. On Call
service provides clients with completely flexible service
offerings, tailored to your needs, the urgency of the
situation, and your budget.
As a 24/7 service program, the on-call system is structured
so that you only pay for the support you need. Subscribers
pay a fee for units of service that are assessed based
on a sliding scale of urgency. Problems that can be attended
to during regular business hours are assessed a lower
unit charge than those requiring off-hours attention.
At the client’s request (via telephone, email, or
web-based HelpDesk), a system engineer is assigned and
the problem will be addressed over the phone, electronically
or in person, depending upon the situation. With Workshift Systems Corporation’s
on call service and variable unit rates that are weighted
by how urgent your call is, you are in control. On Call
support can be implemented on-site or remotely. This is
the perfect complement to the scheduled service offering,
to cover those situations that cannot wait until your
next regular service appointment.
Workshift Systems Corporation’s customized HelpDesk is an effective
way to addressing many IT service issues. HelpDesk is
a-web based solution that provides clients with an easy-to-use
tool to submit service requests or trouble reports directly
to the Network Coordinator. The client is in control of
the service activity by having the ability to set the
priority for requests being submitted to the HelpDesk,
with a choice of Emergency, Priority, Scheduled, Evening,
and Overnight service.
In addition to being convenient and effective, the automated
problem reporting tool also provides a useful facility
to manage and track IT expenses. HelpDesk enables you
to submit requests on-line 24/7, track the progress of
support situations, as well as accessing a log of how
many calls were made and for what reason. The automated
tracking tool keeps HelpDesk customers informed about
the status of their service requests and allows Workshift Systems Corporation’s
System Engineers can spend less time tracking their work
and more time completing their tasks.
In addition, our clients benefit from access to Workshift Systems Corporation’s
proprietary technical knowledge database, with helpful
‘tech tips’ and answers to hundreds of frequently
asked questions (FAQs).
At the Alzheimer Society of Ottawa, Office Manager Karen
Gilliss says that having access to Workshift Systems Corporation’s
on-call service offering is the best way she can think
of to provide top quality customer service for her internal
customers. “It’s a great way to ensure the people
I work with every day have the tools they need to do their
jobs. We never have to worry about IT issues – we
can just get on with helping our clients.”
Pat Teevens, Office Manager at Wesley Clover Corporation,
feels that having Workshift Systems Corporation's on-call service is a
lifeline to the smooth operation of the company, which
doesn't have an internal IT support staff. "The people
at Workshift are extremely responsive and helpful. They
come to our rescue quickly whenever there are hiccups
in our IT system. I particularly appreciate having the
flexibility to either submit questions to the online Help
Desk or to just pick up the phone and talk to a technician."
Given how complex technology has become, and how difficult
it can be for non-experts to resolve problems, businesses
today need access to consistent, reliable support to remain
productive and competitive. As Pete McGarahan, chairman
of the leading U.S. service provider Help Desk 2000 explains,
“if a help desk is a helpless desk, employees will
turn to their peers for assistance and that will impact
productivity and affect revenue. Most companies that try
to offer their own internal help desk don’t do it
well enough, and that can cost a company anywhere from
$6,000 to $15,000 ($U.S.) per employee per year.”
As organizations realign business processes, they will
become increasingly reliant on advanced technology. Workshift Systems Corporation’s
HelpDesk solution continuously improves the service it
provides through re-evaluation and ongoing adjustments,
ensuring that your enterprise’s changing demands
can always be met. |
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