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“They
helped us execute on a key component of our global strategy,”
says Chris. “With Workshift, we have gained a specialization
which is making us more competitive in the marketplace.
Chris
Greenwood
MKI Travel & Conference Management |
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A
simple analogy illustrates the evolution of IT services.
In the early days of computerization, service providers,
whether in-house or external, operated in a reactive mode.
In other words, if you had a sore tooth, they came and
pulled it.
Next came the proactive mode, with your service provider
delivering regular checkups to your IT system, ultimately
reducing the number of teeth that had to be pulled. This
usually involved scheduled service visits to your site
and served to increase the reliability of your equipment
beyond the break-fix approach, by keeping the system maintained.
Now, an even better method exists whereby an outsourced
IT service provider can, to extend the analogy, brush
your teeth regularly for you. By working seamlessly in
the background, a Workshift Elite Platform provider can
deliver monitoring, maintenance and upgrades seamlessly
to your IT systems, freeing you to focus on your core
business.
The Workshift Elite Platform approach has been readily
embraced by a number of industries, proving its long term
value and demonstrating that it is not just another service
scheme invented by the IT industry. Working with a service
provider who has committed to delivering a specific, measurable
service level not only reduces your risk and concern regarding
systems performance and availability, it also ensures
that your “Virtual CIO” has greater accountability
to you.
Workshift Systems Corporation is one organization offering this new outsourced
IT approach, delivering true value to small and medium
sized businesses throughout the Ottawa area. Once systems
have been brought up to a maintainable level, including
the appropriate versions of software and security tools,
the Workshift Elite Platform model gives you a predictable
monthly expense and the regular, customized service you
need to keep your systems optimized and fully functioning.
Given that your company’s IT infrastructure is an
integrated system that can include networks, servers,
applications and more, an integrated approach to management
is the best way to ensure each component is fully functioning
and interacting appropriately will all other elements
in your technological toolkit. Workshift Elite Platform
is the most affordable way to achieve this fully integrated
support, with a single contact point and swift remediation
for any issues that might occur throughout your infrastructure.
An added bonus is that the majority of the work is performed
offsite via a Remote Desk, delivering excellent service
with fewer face time interruptions. You also benefit from
a dedicated Client IT Manager who understands your company
and is able to suggest productivity improvements to help
you get the most out of your existing IT investment. In
addition, Workshift’s Elite Platform model includes
Quarterly Business Reviews to discuss your company’s
strategic direction and how to better use IT to meet your
current and future business objectives. The businesses
goals should drive IT.
Chris Greenwood of MKI Travel & Conference Management
in Ottawa explains that before Workshift Systems Corporation came on board,
the company had a full time IT person who wasn’t
actually being utilized full time. “He just didn’t
have the level of expertise and knowledge we were looking
for. We were missing out on timely information on market
trends and how the latest technology could be leveraged
for our business, so we signed up for Workshift’s
Workshift Elite Platform. This gave us a modern solution
for our growing company and a robust network that could
evolve with us and allow us to operate globally.”
“They helped us execute on a key component of our
global strategy,” says Chris. “With Workshift,
we have gained a specialization which is making us more
competitive in the marketplace. The thin client/terminal
services technology they implemented means we can operate
just as effectively anywhere in the world as in the office.
As a result, it has given us the ability to offer our
services anywhere, anytime. Workshift really is a valued
technology partner – we present the issues, they
build a solution.”
With businesses of any size now relying heavily on information
technology, even the slightest disruption of services
can have significant impact. As networks and other IT
infrastructure become more indispensable, they are also
becoming more complex. The effects of downtime can include
lost productivity, lost data, lost revenue and degraded
customer service. No business can afford IT failure, but
the cost of preventing it in-house might be prohibitive;
that’s why outsourcing your IT management makes good
business sense.
Workshift Systems Corporation’ Elite Platform are the latest cost-effective
approach to providing critical support that not only reduces
your overall technology costs, but also give you the power
to meet the challenges of today’s increasingly technological
and competitive world. |
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