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Rubin
Lawrence, Sales Representative for Workshift Systems Corporation, explains
that, “we are confident in recommending Microsoft
CRM to our customers because of the success we’ve
had using the product ourselves.
Rubin
Lawrence
Sales Representative,
Workshift Systems Corporation |
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Microsoft
Business Solutions CRM helps mid-market companies build
profitable customer relationships. Integrated Sales and
Customer Service modules enable employees to share information
to improve sales success and deliver consistent, efficient
customer service.
Comprehensive features include leads and opportunity management,
a complete view of customer history, automated incident
management, and a searchable knowledgebase. Microsoft
Business Solutions CRM also includes reporting tools for
accurate forecasting and measurement of business activity
and employee performance.
Built using Microsoft .NET–connected technologies,
Microsoft Business Solutions CRM is easy to deploy, customize,
and use, accessible from Microsoft Outlook® and the
Web, integrates with other business applications, and
scales as your business grows. Microsoft CRM’s flexibility
includes the ability to install either just the Sales
or Customer Service portion of the product, or to have
the two modules running fully integrated.
Microsoft CRM allows any organization, regardless of size,
to offer superior customer service and increase capacity
to handle requests, without adding employees. Microsoft
CRM Customer Service helps your service representatives
track customer requests, manage support issues from initial
contact through successful resolution, and provide customers
with the consistent, efficient service that is key to
ensuring satisfaction.
Microsoft CRM Sales helps salespeople improve their productivity
as they manage leads and opportunities, measure and forecast
sales activity, efficiently track customer communications
and automated stages in the sales process. The benefits
include a shorter sales cycle, higher close rates and
improved customer retention.
Microsoft CRM enables small to midsize organizations to
benefit from enterprise strength features which can help
to:
Increase Sales Success
Shorten the sales cycle and improve close rates with leads
and opportunity management, customizable workflow rules
for automated sales processes, quote creation, territory
and order management.
Facilitate efficient customer
service processes
Assign, manage, and resolve support incidents successfully
with automated routing, queuing, and escalation of service
requests, along with case management, communications tracking
and auto-response e-mail.
Understand customer needs
Microsoft CRM Sales includes reports that let you forecast
sales, measure business activity and performance, track
sales and service success and identify trends, problems
and opportunities. Microsoft CRM Customer Service allows
you to identify common support issues, evaluate customer
needs, track processes, and measure service performance.
Share information more
easily
Identify top customers and prioritize service needs with
a complete view of accounts, including sales and order
information as well as support information. Maintain detailed
information on customers and competitors in a customizable
library with effective reporting functionality.
Create a shared knowledge base of support information
Resolve support issues accurately and efficiently using
a searchable, shared knowledge base.
Customize and scale
Configure user interfaces and workflow processes, customize
the solution to fit your business, and scale the installation
to meet changing needs.
Integrate with Microsoft Business
Solutions
Eliminate redundant data entry and streamline business
processes through integration with Microsoft Business
Solutions Financial Management. Work online or offline
using Microsoft Outlook, with access to accounts, opportunities,
product catalogs, quotes, orders, sales literature and
more, in the office or over the Web. Use customizable
templates to create and send email to targeted prospects
and customers. Materials can be created and sent using
MS Word Mail Merge.
Rubin Lawrence, Sales Representative for Workshift Systems Corporation,
explains that, “we are confident in recommending
Microsoft CRM to our customers because of the success
we’ve had using the product ourselves. As our sales
team continues to grow, Microsoft CRM has given us the
ability to consolidate information and eliminate repetition
of work. With our processes being tracked and automated,
we don’t miss out on any sales opportunities. The
reporting functions give us a new view on our actual sales
activities, which make the whole team more efficient.
Microsoft CRM has improved our productivity tremendously—it’s
almost like having additional sales staff on board.”
Lawrence adds that with the added efficiency provided
by Microsoft CRM, the sales staff at Workshift Systems Corporation find
it difficult now to imagine how they communiciated effectively
with customers previously.
Microsoft CRM is designed to meet budget and support needs
for mid-market businesses. Delivery and implementation
through Workshift Systems Corporation, a certified Microsoft Business
Solutions partner, includes hands-on assistance with setup
and maintenance processes, along with comprehensive training
and support resources. Find out how Microsoft CRM can
help your business provide superior customer service and
experience improved sales productivity. |
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