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Today’s
VoIP offerings present innovative communications solutions
that offer the advanced functionality of traditional telephone
systems, but without the cost or complexity of old-fashioned
voice solutions. Unified messaging, one of the biggest
paybacks of an integrated communications environment,
helps businesses lower costs, increase user productivity,
and strengthen customer interactions for organizations
of all sizes.
With a unified messaging solution, you only need one access
point, into which you can channel all your messages, including
voice, fax, and text. Unified messaging means universal
access from either your phone, desktop, or remote messaging
device like cellphone or Blackberry, to all your voicemail,
email, webmail and fax messaging services. Best of all,
there are unified message solutions suitable for both
VoIP and traditional networks.
Imagine for a moment the simplicity of having just that
one inbox for all your faxes, voicemails and email messages.
What could be easier than calling in on the phone and
have your emails read to you? You can even reply with
a voice attachment via your telephone, or check voicemail
and your email from either Outlook or your Blackberry.
Now go a step further and connect to your Customer Relationship
Management software so you can track and preserve a record
of your communications with your client. Isn't that putting
your client at the centre of your business?
Traditionally communication has been organized in a compartmentalized,
unlinked fashion around the telephone, inbox or fax machine.
VoIP gives you the power to rearrange that paradigm, by
emptying your inbox in an organized way, arranging all
communications by client, service call or opportunity.
Unified messaging presents a powerful, effective change
in focus. Customers and opportunities can fall through
the cracks when your communications are not integrated.
By pulling all your points of contact together under one
umbrella, not only are communications easier to manage,
but also seamless, presenting a professional, service-oriented
view of your organization to everyone with whom you deal.
Voice over IP (or VoIP) has already changed the way employees
can communicate with each other, customers, and suppliers.
What began as a simple way to eliminate toll charges by
packetizing the bitstreams of voice communications and
routing them as IP packets, VoIP technology has advanced
dramatically over the past decade, improving quality,
reducing cost, and implementing new services and applications
that go far beyond the capabilities of the most modern
legacy PBX systems. VoIP has proven already, and will
prove in the future even more forcefully, that it is an
exceptionally effective and affordable way for people
to communicate.
The 3Com IP Messaging module is server software designed
for centralized voice mail, fax mail and e-mail service.
The system is robust and reliable, with backup drives
ensuring you can avoid single points of failure, while
taking advantage of massive storage capabilities. There
is no need for adjunct processors, proprietary cards,
software management, user administration, or voicemail
maintenance costs on every PBX. Shared advanced services
such as text-to-speech can create impressive savings as
well as improved efficiency and brand perception.
Today, unique and disparate systems and presence requirements
for voice mail, e-mail, and faxes result in voice mail
that is only accessible from the telephone, e-mail only
from the PC, and faxes only in person. 3Com IP messaging
software changes all that. Users can see their voice mail
and faxes as e-mail messages, and can even opt to have
their e-mail read aloud to them. This integration enables
faster responses and dramatically increased user productivity.
With the 3Com IP Messaging module, users have access to
extensive distribution list capabilities, including the
ability to schedule delivery of messages. Executives can
broadcast time-sensitive motivational messages to a global
distribution list. Messages are actively delivered with
delivery confirmation to off-net extensions.
With the find me/follow me feature of the 3Com IP Messaging
module, customer calls can be given special message treatment.
Users can configure the service to send all calls or special
calls to their choice of telephones, including cell phones.
Callers record their name while a software agent finds
the user. At all times, the user remains in control of
the call path so customers can more successfully reach
their called parties. Advanced Interactive Voice Response
service is easily integrated into customer databases and
applications for more fulfilling interactions with reduced
response times.
At Workshift Systems Corporation, we’ve been using a scalable, reliable
3Com telephony solution for over six years. One of the
features our team enjoys the most is the built-in CTI
(Computer Telephony Integration), right on their desktops.
CTI links your PC and telephone, enabling you to dial
on-screen directly from your customer database or contact
list, as well as getting instant “screen pops”
of customer records when they call. In addition, the unified
messaging facility allows both internal workers and telecommuters
to use one inbox for their voice messages and e-mail.
The ability to access voice messages through one’s
email is a particularly valued feature for people who
work at locations other than the ‘main office’
on a regular basis.
The real value of VoIP lies in a cohesive communications
strategy, where all your applications and devices are
integrated. Unified communications through VoIP means
that Microsoft Outlook, your office phone system, mobile
devices such as Blackberries, customer support, and CRM
tools can all connect and talk together, sharing and maximizing
a common datastore of client information. What better
way to serve your clients?
The right solution offers even the smallest enterprises
highly effective and efficient voice communications and
provides parity with larger competitors. Contact Workshift Systems Corporation
to help you determine if VoIP and unified communications
are the right option for your organization’s needs. |
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